Well first off I sent a message a week ago and got a confirmation email back saying that you received it and someone would be getting back to me soon and I haven't heard anything and this whole situation is making me more upset about Weller as a whole company and like I said in my  first message if I cant get someone to make this right with me I'll throw it in the trash and go buy a different brand soldering iron or gun because I would certainly think that only having this soldering iron from Christmas 2021 and only using it 2 times and the tip being completely unusable that the least you could do is send me a 3 pk of the tips for the weller 12w soldering iron rechargeable lithium batteries  or only being 2 months old I'm sure I could take it back and get my money back and then find a company that stands by their product and when they say someone will get back to me soon it wont take 1 2,3, or 4 damn weeks or maybe not at all and I also may not be able to affect your product sales but I will tell anyone and everyone I ever see about how you don't stand behind  your product and customer service never even tries to get back to you a but that's not something I want to  do  but if a company is that bad about getting back to you then you leave me with no choice. So with that being said and this actually being my 3rd message sent to you and all I've heard back from is a damn robot email if I don't get a answer by the end of the day tomorrow then I guess you make my decision real easy. I'd say I would look forward to hearing back from you but I won't hold my breath.